What is the shipping cost?

We provide FREE shipping - on all orders.

Do you ship worldwide?

Yes. We provide FREE shipping to 180+ countries around the world. However, there may be some locations that we are unable to ship to. If you happen to be located in one of those countries we will contact you.

How long does shipping take?

Most orders will arrive between 15-30 business days, depending on your location. These are our shipping schedule estimates for this month (November, 2020):

Shipping Schedules

  *Please allow for a 3-5 day order processing time.

Shipping Schedules Map

* COVID-19 AND SHIPPING LOGISTICS *

November 2020 : Most postal services and global carriers are striving to operate normal services throughout the COVID-19 situation. However, during this period there will remain a possibility that your delivery date may be delayed by a few days. There may be delays to tracking updates and packages are generally be moving through the postal system more slowly than usual.

How do you ship packages?

We ship directly from our factories and distribution centers worldwide. Depending on the package size, packages in the USA may be shipped via USPS and in Canada via Canada Post. United Kingdom shipments may be shipped via Royal Mail or Parcelforce. Deliveries across mainland Europe may be shipped via Deutsche Post, PostNL, Correos for Spain and PostNord for countries in Scandinavia. Our Australasia deliveries are handled via Australia Post and Singapore Post. Some packages may be shipped by DHL or TNT worldwide, depending on the size and weight of the package.

Do you provide tracking information?

Yes, you will receive an email soon after your order ships that contains your tracking information, sometimes due to free shipping, tracking is not always updated until the final leg of the journey.

• For some shipping companies, it can take 3-7 business days for the tracking information to update on our system.
• For some destinations, due to free shipping, tracking is not always updated until the final leg of the journey.
• For logistical reasons, items in the same purchase may sometimes be sent in separate packages.
• For some shipments there may be a delay of several days or weeks between tracking updates. This is normal - especially for international shipments - it can take a number of days for a package to move between postal distribution centers whilst in transit to its destination.

What about customs?

We ship internationally, and whilst most of our customers report no duties/taxes due, your purchase may be subject to a small import duty depending on your country. We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. 

How can I get in touch?

If you have any other questions, please contact us and we will do our best to help you out.

Which countries do we deliver to?

We ship worldwide! Our global logistics service operates in more than 180+ countries and islands around the world. Most international orders are delivered on average within roughly 15-30 business days, depending on location.

What is the delivery charge?

We are proud to be able to provide FREE Shipping on all orders.

When can I expect my delivery?

Estimated delivery times for our FREE Shipping service are between 15-30 business days, depending on your location. Some orders may arrive sooner. We ship directly from the factory and therefore we're able to pass big savings to our customers. For more information about our shipping schedules in your region, please see our Shipping Info page.

What payment methods can I use?

Payment Methods
Our store uses the secure PayPal Express payments gateway, which you can use to pay by Debit/Credit (All the major card providers) or by PayPal.

NB: You do not need a PayPal account to pay by debit/credit card through the PayPal payment gateway, simply proceed through to checkout and on the PayPal gateway page select the 'Pay by Debit or Credit Card' button).

Maximum Cart Totals
For security, our store restricts order totals to $595 (or the equivalent in your local currency). If you wish to place a larger order, or your cart total is greater than this amount, then you will need to submit more than one order for the items that you require.

What is your returns policy?

Our returns policy lasts 15 days. If 15 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and packaged as new in the original packaging. To request a return, please contact us and we will guide you through the steps to process your return. For more information, please see our Returns Policy.

What is your cancellation policy?

Upon purchase of your order, you will be given up to 12 hours to cancel your order. We will provide you a full immediate refund if you cancel your order within 12 hours. However if 12 hours has passed since you placed your order, our packing and shipping process will have started, and you will have to wait for your parcel to arrive before you can return it to us. For more information, please see our Returns & Cancellations page.

How can I get in touch with support?

To reach out to us with any questions, support, or assistance with your order, please send us a message via our Contact Page. We aim to respond to all customer enquiries within 1 working day.