Which countries do we deliver to?
We ship worldwide! Our global logistics service operates in more than 180+ countries and islands around the world. Most international orders are delivered on average within roughly 15-30 business days and we are proud to be able to provide FREE Shipping on all orders.
What is the delivery charge?
House.Boutique are pleased to be able to offer all our customers FREE Shipping on ALL orders.
When can I expect my delivery?
Estimated delivery times for our FREE Shipping service are between 15-30 business days. Some orders may arrive sooner. We ship directly from the factory and therefore we're able to pass big savings to our customers. For more information about our shipping schedules in your region, please see our Shipping Info page.
What is your Returns Policy?
Our returns policy lasts 15 days. If 15 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and packaged as new in the original packaging. To request a return, please contact us and we will guide you through the steps to process your return. For more information, please see our Returns Policy page.
What is your Cancellation Policy?
Upon purchase of your order, you will be given up to 12 hours to cancel your order. We will provide you a full immediate refund if you cancel your order within 12 hours. However if 12 hours has passed since you placed your order, our packing and shipping process will have started, and you will have to wait for your parcel to arrive before you can return it to us. For more information, please see our Returns & Cancellations page.
How can I get in touch with Support?
To reach out to us with any questions, support, or assistance with your order, please send us a message via our Contact Page. We aim to respond to all customer enquiries within 1 working day.